Time Tracking by Tempo

A smart add-on for Zendesk

Tempo brings a new way to track time embedded in the customer experience

Time Tracking by Tempo

zendesk ticket

Simplify time tracking

Tempo is integrated into Zendesk so agents can focus on their work and not their timesheets.
Automated suggestions make tracking time smart and effortless.
A convenient Google Calendar integration makes it easy to view calendar events and log time.

Zendesk Agent Report

See your team’s effort

View the work hours performed by agents.
Easily customize reports with different data and time periods to view exactly the information you need.
Build a library of saved reports using fixed or dynamic time periods and get up-to-date results in an instant.

Zendesk Agent Report

See why 20,000 companies use Tempo

Zendesk Day View

Track time in many ways

Log time using automated suggestions.
Log time directly from a ticket.
Log time from My Work, your home base in Zendesk.
Log time with the Google Calendar integration.

Zendesk KPI

Keep an eye on your KPIs

Monitor your KPIs and service commitments to improve efficiency and opportunities.
Know where your team is spending their time and where there is room for improvement.

Zendesk KPI

Zendesk Billable Report

Get the insights you need

Report on time spent by categories, such as billable, to support customer invoicing.
Export reports for further processing.
See when customers have reached the maximum number of support hours included in their contract.

Get started with Tempo

Get started with Tempo

Get a free 30-day trial of Tempo for Zendesk and explore how to log time invested in the customer experience. Try it today!

Get started with Tempo