Tempo brings a new way to log, track and explore time invested in customer experience
Help your team take control of each day from the start. Tempo will assist users with keeping track of their time without disrupting their work.
With automated suggestions based on activities in Zendesk, it's easy to fill the day with Tempo.
Understand where your team is spending their time and where there is room for improvements. See when you need to reallocate and reorganize team effort and work.
Keep an eye on your KPIs and service commitments to improve efficiency and opportunities.
Harness data with actionable insights available directly in Zendesk. Export reports on billable hours for convenient invoicing.
Access granular data on all work performed in Zendesk with automated data collection.
Define the date range and filter by user / task / category / group / organization. Also group result by task, category, group or organization. Export as csv.
Log time within Zendesk where you work every day and on any type of activity (company activities, meetings, travel, training, etc.).
Log time by automated suggestions, directly from a ticket and from My Work. Categorize work as billable or non-billable.
My Work is the home base in Zendesk where users can see which tickets they have been working on and what they have logged.
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Access visual data quickly with the Tempo dashboard and get a performance summary.
As an admin, you can access time records from users across the company.
