IT incident management
Allocate the right resources quickly. Track time to resolution, understand total effort and cost per incident, and improve response processes with real execution data – not estimates.
Jira ITSM Solutions with Tempo
Every ticket, every team, one view.
Get the portfolio-level visibility you've been missing – Tempo gives you cross-project queue clarity, workload intelligence, and live reporting the executive team can act on.
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Learn moreTempo is trusted by 30,000+ global companies
Control your entire IT and service portfolio
Each project in JSM lives in its own queue. Across distributed ownership and dozens of agents, per-project visibility is like managing air traffic with a separate radar per runway. Tempo connects them inside Jira.
A single source of truth
Connect work across every team and project in one view to surface dependencies, workloads, and SLA risk before they compound.
Data integrity
Trusted by over a third of the Fortune 500. Tempo's integrated platform is GDPR, ISO, and SOC2 compliant.
Improve transparency
Share ITSM metrics across your organization – or directly with customers – via live dashboards and reports in Jira or Confluence.
Control costs
Understand the full cost of support operations, incident types, and initiatives so every investment is defensible.
IT project and program management
Align IT investments with business objectives
Ground-level work in Jira doesn't connect to company objectives on its own. Leaders can't see whether teams are building what matters most – or whether an SLA is about to breach in a project queue.
Learn about IT incident management
IT problem management
Proactively identify and resolve the underlying causes of recurring incidents. Fewer root problems means fewer incidents, fewer SLA risks, and more reliable systems overall.
IT change management
Plan changes with full visibility into resource availability, dependencies, and risks. Minimize disruptions and keep the portfolio moving without surprises.
“Structure gave us the views and insights for work, both at the task level and the big-picture level. We needed something that could give us oversight, but also could go down to the issue level.”
Jurica Petricevic
Atlassian product specialist
Team capacity and resource management
Optimize service excellence
Tame queue sprawl before SLAs breach. Structure PPM gives every agent a noise-free, priority-ordered view of their own work. Every team lead gets a real-time cross-project picture that surfaces at-risk tickets before they turn into incidents.
IT capacity management
Make sure teams have the capacity and skills for both support and project demands. Identify gaps before they create bottlenecks that breach SLAs.
IT financial management
Track the full cost of support operations – by incident type, service request, and initiative. Know what IT costs before finance asks.
IT service level management
Monitor SLA health across every project from one view. Catch discrepancies before they reach the customer.
Data visualization and reporting
Stay in control with accurate reporting
Tempo removes JSM's 12-month reporting cap and replaces manual data exports with dashboards that update themselves. Every stakeholder – from agents to board members – sees the same live picture, whether they're in Jira or not.
IT release management
Track release progress against timelines with data visualization tools that make planning and reporting clearer. Turn complex release data into a view your whole team can read.
Performance measurement and analytics
Build and share dashboards on portfolio allocation, workloads, cumulative spend, and customer satisfaction. Surface ITSM metrics across the organization – or share them directly with customers via Jira or Confluence.
Custom Charts
Live, no-code dashboards built inside Jira and Confluence. Removes JSM's 12-month reporting cap so you can answer 3-year CSAT and SLA trend questions that JSM can't. One-click PDF export for board packs, no Jira login required.
Timesheets
Enterprise-class time tracking with calendar integrations. Know where every hour goes – then connect it to the financial reporting that finance expects.
“The whole company uses it now. Everything is linked together to track and plan. Internal work, external projects, plans, capacity, reporting, the work being done and logged in real time – it is all done through our Tempo solutions.”
—Marko Turic, Jira Developer at 3Banken IT
Get up and running faster with the leading implementation partners
Modular solutions for ITSM excellence
ITSM solutions for Jira
Connect with the systems you use every day
Tempo tools integrate with tools your organization already uses, right out of the box.
Enterprise-grade security
Ensure your company's data is completely secure and that you're in compliance with the latest standards.
Popular products
Tempo’s modular, flexible, and scalable solutions support ITSM teams of any size.
Capacity Planner
A powerful team resource management tool designed to optimize capacity planning and project management in Jira
Learn moreTimesheets
Tempo’s intuitive automation and Jira-native design make it the most trusted time tracking tool for enterprise organization.
Learn more
Financial Manager
Monitor projects and portfolios to get simple, clear, and real-time views of your costs, budgets, and profits that can be shared throughout your entire organization.
Learn moreFrequently Asked Questions
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IT service management covers the end-to-end delivery of IT services to customers. Tempo extends JSM's per-project capabilities with portfolio-level visibility, cost-of-service reporting, and live dashboards – so IT leaders can see what's happening across every team, not just one queue at a time.
JSM's per-project queue gives each team visibility into their own tickets. Structure PPM connects every project into one filterable hierarchy – so team leads see cross-project SLA health in real time, can prioritize by custom criteria, and catch at-risk tickets before they breach.
JSM caps historical reporting at 12 months. Custom Charts removes that limit, covering 3-year CSAT trends, SLA performance, and resolution patterns over any time period. Dashboards are live, no-code, and embeddable in Confluence – no Jira login required for stakeholders.
Yes. Timesheets connects every hour logged to its cost. Financial Manager generates real-time reports on the cost of every incident, CapEx and OpEx allocation, and budget variances. Board-ready output, no spreadsheet required.
Tempo holds SOC 2 Type 2, ISO/IEC 27001, and ISO/IEC 27701 certifications, and operates in alignment with GDPR, CCPA, HIPAA, DORA, and PCI DSS requirements. Data is encrypted at rest and in transit, with SSO and MFA support, A+ SSL Labs ratings across the product suite, and a public Trust Center with downloadable audit reports and a signed DPA. Trusted by over a third of the Fortune 500 – including regulated organizations in financial services, healthcare, and government.
Most teams reach first value within two weeks. Tempo products are Jira-native – no connectors to configure, no data pipelines to stand up. Book a demo and we'll scope the right starting point for your operation.
PMO Resources
Turn strategy into delivery: Optimize time, people, and risk in Jira
Jira holds the potential to become a central platform for strategic project execution.
Keep projects on track with the planned vs actual report
Get a custom solution to fit your needs
Tempo's flexible, modular products scale with your Jira investment – and bring clarity to the leadership team.