Riachuelo automates Jira and saves time with Tempo Timesheets

Riachuelo is a Brazilian department store that operates over 300 stores. Both the store and their owners Grupo Gurarapes (which also operates other major shopping centers and financial companies) use Jira to manage their workload – and are keen users of Tempo Timesheets.

Overall, of the 1,200 employees using Jira, 700 are also synced up with Timesheets to track their time. Almost 35% of the companies total issues are related to the service desk alone, and the ability to track how much time each issue takes to solve has been key for understanding company efficiency.

Because the proportion of time spent on service desk issues is significant, the team is starting to develop automation for requests like password resets. With a specific field for their catalog, they can use Tempo reports to determine which issues are getting the most effort.

“My major project is developing automation for our service desk and I am doing those automations based on the time spent – I'm looking for stuff that takes more time from our team,” said Lameck Neto, Atlassian expert and Jira admin at Riachuelo. “Developing those automations is really important to us to be sure we are saving time. Before I develop any automation for any team here, I need that information.”

More efficient and more effective

In addition to Timesheets, the team uses Jira Misc Workflow Extensions (JMWE), an all-in-one app for automating Jira workflows. With JMWE, it’s a straightforward process to configure workflows in Jira. 

Neto uses the Tempo Teams functionality to protect information for teams in the business area. 

Working with Tempo Teams makes it easier to collectively manage the work done by a group of people with a Team Lead. It’s not just technical teams using Timesheets – users from the marketing team, who have been using Jira since last year, recently adopted Tempo Timesheets as well. 

One of the most exciting developments in Timesheets is automatic time tracking for Cloud, which is generated directly from what developers do at work. Users of Tempo Timesheets can create a detailed and accurate picture of any workday to include meetings attended, tickets and issues worked on, and code committed from a variety of applications - all with a single click. 

Providers currently include Jira, Google Calendar, Office 365 Calendar and Visual Studio Code (VS Code), but they will eventually expand to include IntelliJ, Bitbucket, Github, Asana, and more. 

Game-changing features

One of the most popular Tempo features at Riachuelo is the real-time tracker, which is a stopwatch that users can use to record time on Jira issues.

“It's the number one favorite solution of people here,” said Neto.

“The benefit of Tempo Timesheets is that we have information we can trust. When you are using something like native time tracking in Jira, people just put hours in there and you have to trust in the information like, ‘Okay, I think I worked about one hour on that issue, but it was truly one hour and a half.’ With the real-time tracker, people can play-and-pause work on their issues.” 

Mobility with Tempo is really important to Neto, and he appreciates the mobile app in particular. 

“I am a remote worker and I love that sometimes when I'm picking my kid at school and I have a meeting, I have Tempo on my cell phone that lets me log that right away. I am able to know and put the effort I put into that issue from my cell phone.” 

Neto recommends Tempo to any company looking to track time. “If you really want traction in managing your time, you’re going to need Tempo,” he said.