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Safeguards

Our products are backed by state-of-the-art technology. We protect our data by implementing best industry standard encryption on our data both in transit and in rest. We are committed to treating all personal data received from EU member countries in accordance with the relevant legislation.

Incident response

We will inform our customers of incidents involving your data in line with our current and future agreements. We have 24/7 incident response procedures that will help you identify and respond to any events that may breach personal data without undue delay.

Privacy

When the GDPR comes into effect, Tempo will act as a processor for its customers, who are the controllers of their personal data. This is in accordance with the GDPR and we have built privacy mechanisms into our products in order to support this. We are committed to continuously developing these mechanisms and will carry out periodic checks of our processes.

Data transfers

Tempo ensures all of the appropriate safeguards whenever personal data is transferred from the EU to the US, such as with our Tempo Cloud Solution data stored on Amazon Web Services (AWS). AWS has a Privacy Shield certification and this ensures protection under the GDPR. We will continue to monitor any changes in data-transfer mechanisms and are committed to complying with any applicable data protection laws regarding cross-border transfer.

Legal documentation

We will ensure our contracts will be updated to reflect any changes to our products as required by the GDPR. This will enable us to continue to lawfully receive and process data. We will notify our customers about changes to our legal documents through the usual channels.

Product changes

Our teams are making changes to ease compliance with GDPR, including the areas of data minimisation, purpose limitation and data subject rights. We are analyzing our features and flows to make them better for our users subject to the GDPR, as well as evaluating new GDPR-compliant features to add to our systems. We will notify customers about any new features through our usual channels.