Tempo is committed to providing the highest quality service to our customers, and our team of dedicated Support experts are on-hand to ensure our customers continue to benefit from Tempo’s solutions with minimal disruption.
Our Support team gives our customers the peace of mind that comes with knowing that our service desk assesses the urgency and impact on their business of each technical issue that arises and prioritizes addressing the issue by most to least critical.
Our Support services are available to all customers with a valid license or active subscription for Tempo’s software products.
Please submit a ticket through our Support Portal
Response and Coverage hours are Business hours.
|Critical||6h||12h per day, Monday to Friday|
|Severe||12h||12h per day, Monday to Friday|
|Medium||24h||12h per day, Monday to Friday|
|Low||24h||12h per day, Monday to Friday|
* Severity is estimated by Tempo based on the impact of the specific incident on the customer
** Excluding national holidays in Canada
Customers with specific Developer questions can submit them through our Developer Community.